Back to Results

Customer Service Engineer – Nantes (17I/CSFR)

Randox Laboratories - Global

Job Summary

Full Time
Posted on
October 12, 2017
Expires on
November 09, 2017
Randox Laboratories - Global
Years of Experience
Career Level
Entry Level

About Randox Laboratories - Global

Randox is a world leader in in-vitro diagnostics supplying a range of innovative laboratory instruments and tests to a wide range of customers across the globe. Our mission is to create added value in healthcare by focussing on our expertise in diagnostics.

We play a pioneering role in laboratory medicine. High value is placed in research and development to continuously improve existing and develop innovative new products. This has allowed us to continuously grow and expand our international sales teams. Now is your chance to be part of strong, growing organisation.

Contact name
Human Resources
+44 (0) 28 9442 2413

Job descriptionApply Now

We are inviting applications for the position of Customer Service Engineer to support our growing business operations in France.

Based in Northern France, the role will involve the provision of customer support, routine maintenance and emergency breakdown repair of automated and semi-automated Randox analysers and associated equipment. This position will be a home office position with the applicant travelling to customer sites nationwide.

As this function involves extensive and regular travel to customer locations, sometimes at short notice, the ability and willingness to travel is essential. 

The Role:


  • Routine servicing and preventative maintenance of analysers and associated equipment in the field.

  • Emergency breakdown repair of analysers in the field.

  • Maintaining service and maintenance records according to Service Department procedures.

  • Installation, commissioning and set-up of analyser equipment.

  • Providing technical support by telephone and email to Randox customers and providing technical support for analyser development.

  • Building and maintaining extensive knowledge of Randox analysers and associated equipment.

The Candidate:




  • A relevant Engineering Qualification or equivalent accredited apprenticeship.

  • Fluency in French and English

  • Ability to operate and repair various analysers and analytical instrumentation and record analytical data correctly.

  • Highly motivated with the ability to work independently.

  • Excellent communication and organisation skills.

  • Ability to effectively establish and maintain good working relationships with internal departments and customers.

  • Available for extensive travel.

  • Computer literate.

  • Hold a full driving licence.




  • Experience of medical instrumentation.

  • Experience of engineering and computer software.

  • Experience in clinical chemistry and applications knowledge.


About Randox:

Randox Laboratories is passionate about improving global health and saving lives through the development of innovative and pioneering products.  Through our commitment and the skill of our people we have grown to be a world leader in diagnostics for clinical healthcare, toxicology, food security and providing quality solutions to over 145 countries.  In order to serve our growing international markets we require high calibre applicants with scientific, engineering, software and broader business skills – including sales, marketing, logistics, finance and many more.

Central to the Randox ethos is our drive to improve healthcare worldwide and every one of our staff plays a vital role in this aim.

Apply for this job