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Customer Submissions Officer

Office Support
Randox Laboratories - National

Job Summary

Full Time
Posted on
February 21, 2019
Expires on
March 23, 2019
Randox Laboratories - National
Northern Ireland
Crumlin, Antrim
Years of Experience
Career Level
All Levels

About Randox Laboratories - National

Randox is a world leader in in-vitro diagnostics supplying a range of innovative laboratory instruments and tests to a wide range of customers across the globe. Our mission is to create added value in healthcare by focussing on our expertise in diagnostics.

We play a pioneering role in laboratory medicine. High value is placed in research and development to continuously improve existing and develop innovative new products. This has allowed us to continuously grow and expand our international sales teams. Now is your chance to be part of strong, growing organisation.

Contact name
Human Resources
+44 (0) 28 9442 2413

Job descriptionApply Now

We require a highly motivated and enthusiastic Customer Submissions Officer to work within the Randox Testing Services division to be the first point of contact within a toxicology laboratory for customers and Randox business development consultants. The position will be based within our Laboratory in Crumlin, Co. Antrim.

The Role:
• To control the receipt, accession and flow of toxicology submissions within Randox Testing Services.
• To release reports, certificates and witness statements to the respective customer along with appropriate supporting documentation
• To release reports, certificates and witness statements to the respective customers along with appropriate supporting documents
• To liaise with business development consultants with Randox Testing Services to ensure a seamless link between the company and its customers
• To liaise with forensic reporting officers and toxicology customers as required

Skills and Experience:


• Educated to degree level or possess relevant experience in a similar role
• Be proficient in the use of Microsoft Office applications in particular Word, Excel and Outlook
• Possess excellent communication and interpersonal skills
• Possess excellent organisational skills and the ability to prioritise tasks to achieve maximum efficiency
• An eye for detail with the ability to work accurately under pressure
• Be able to act on their own initiative as well as part of a team
• Be fully computer literate


• Have previous experience of records management
• Knowledge of statistical analysis

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Recruitment Privacy Statement

As part of our recruitment process, Randox Group and all associated companies (hereafter referred to as Randox) will need to collect, process and store your personal information for multiple purposes including the review of your application/CV, candidate assessment, completion of the pre-employment process and gaining proof of your right to work.

In order to facilitate the recruitment process, there are circumstances whereby Randox may share your Personal Data. For instance:

  • • Your CV may be shared with Randox employees who have been selected to shortlist applicants at the initial stage of the recruitment process for the role which you applied.


  • • Your CV may be shared with additional Randox employees who have been selected to shortlist applicants for a role which you did not directly apply for. In this instance, it will have been determined by the initial shortlisting panel that you have a skillset that could be applicable to a different role.


  • • Where there is a legislative requirement to provide information to government agencies, advisers, and other third parties.


  • • Where there is a business need to provide information to other organisations who are selected by us to store or access data to assist in the recruitment process.


  • • For the purpose of data analysis and monitoring.


If it has been determined by the shortlisting panel that they would like to progress you to the assessment stage you will be contacted by a Randox employee. If the shortlisting panel do not progress your application to the next stage of the recruitment process within Randox Laboratories, your Personal Data will be retained for a maximum of 1 year, after which time it may be destroyed. Please note, any permitted Personal Data may be removed or amended upon your request by contacting Human Resources, Randox Laboratories.