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Customer Support Scientist - Sao Paulo

Sales & Marketing
Randox Laboratories - Global

Job Summary

Full Time
Posted on
August 30, 2019
Expires on
September 27, 2019
Randox Laboratories - Global
Sao Paulo
Years of Experience
Career Level
Graduate, Experienced Hires

About Randox Laboratories - Global

Randox is a world leader in in-vitro diagnostics supplying a range of innovative laboratory instruments and tests to a wide range of customers across the globe. Our mission is to create added value in healthcare by focussing on our expertise in diagnostics.

We play a pioneering role in laboratory medicine. High value is placed in research and development to continuously improve existing and develop innovative new products. This has allowed us to continuously grow and expand our international sales teams. Now is your chance to be part of strong, growing organisation.

Contact name
Human Resources
+44 (0) 28 9442 2413

Job descriptionApply Now

Customer Support Scientist – Sao Paulo (Job Ref: 19I/TSSB)

We are currently seeking a dedicated and enthusiastic individual to join the Technical Support team in Sao Paulo. The full-time role will include the troubleshooting of customer technical queries using strong diagnostic skills and the provision of product information and advice to help resolve customer issues and assist with implementation of the product on customer sites. The successful applicant will be required to travel extensively throughout Brazil, visiting customers in a technical capacity.

This is a unique opportunity to join an innovative international company in a growing industry, that can provide career security and genuine advancement opportunities for those who show potential.

The Role:

• Troubleshooting of all technical customer queries related to Randox products
• Developing excellent lines of communication with inter-dependent departments
• Review and analysis of performance data and comparative studies
• Develop a high degree of product knowledge
• Travel to customer sites to aid in resolution of issues
• Conduct customer training

The Candidate:

• An Honours degree (or higher) in Biological Sciences, Biochemistry, or a related Life Science discipline
• Core Laboratory skills
• Fluency in English and Portuguese (both written and spoken)
• Excellent organisational and communication skills
• Self-Motivation
• A willingness to develop a high level of product knowledge
• A willingness to travel both nationally and internationally at short notice

The following would also be desirable:
• Experience in a customer facing role
• Experience in troubleshooting/problem solving

Full training will be provided.

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As part of our recruitment process, Randox Group and all associated companies (hereafter referred to as Randox) will need to collect, process and store your personal information for multiple purposes including the review of your application/CV, candidate assessment, completion of the pre-employment process and gaining proof of your right to work.

In order to facilitate the recruitment process, there are circumstances whereby Randox may share your Personal Data. For instance:

  • • Your CV may be shared with Randox employees who have been selected to shortlist applicants at the initial stage of the recruitment process for the role which you applied.


  • • Your CV may be shared with additional Randox employees who have been selected to shortlist applicants for a role which you did not directly apply for. In this instance, it will have been determined by the initial shortlisting panel that you have a skillset that could be applicable to a different role.


  • • Where there is a legislative requirement to provide information to government agencies, advisers, and other third parties.


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  • • For the purpose of data analysis and monitoring.


If it has been determined by the shortlisting panel that they would like to progress you to the assessment stage you will be contacted by a Randox employee. If the shortlisting panel do not progress your application to the next stage of the recruitment process within Randox Laboratories, your Personal Data will be retained for a maximum of 1 year, after which time it may be destroyed. Please note, any permitted Personal Data may be removed or amended upon your request by contacting Human Resources, Randox Laboratories.