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Customer Support Scientist

Randox Laboratories - National

Job Summary

Full Time
Posted on
May 01, 2019
Expires on
August 09, 2019
Randox Laboratories - National
Northern Ireland
Crumlin, Antrim
Years of Experience
Career Level
All Levels

About Randox Laboratories - National

Randox is a world leader in in-vitro diagnostics supplying a range of innovative laboratory instruments and tests to a wide range of customers across the globe. Our mission is to create added value in healthcare by focussing on our expertise in diagnostics.

We play a pioneering role in laboratory medicine. High value is placed in research and development to continuously improve existing and develop innovative new products. This has allowed us to continuously grow and expand our international sales teams. Now is your chance to be part of strong, growing organisation.

Contact name
Human Resources
+44 (0) 28 9442 2413

Job descriptionApply Now

The Role:

• The handling and troubleshooting of technical customer queries.
• Instrument installation and qualification of a range of analysers in clinical and research laboratories.
• The provision of product information and advice on the application of Randox procedures.
• The review and analysis of performance data and comparative studies.
• The use of query-logging software to record and monitor the status of customer and internal queries.
• The use of query-logging software to record and monitor the servicing and maintenance of commissioned Randox analyser systems.
• The development of a high degree of product knowledge covering all Randox product groups.

Please note, this role will involve supporting a global customer base and will involve regular and extensive international travel.

The Candidate:

• An Honours degree in Biochemistry, Chemistry, Immunology or a Life Science related discipline (2:1 or above).
• A willingness and availability for international travel
• Previous experience with molecular biology and PCR
• Previous experience running ELISA
• Excellent communication skills, verbal and written, and confidence with dealing with customers
• Ability to work in a team environment and independently
• Advanced IT skills
• Ability to work to strict time-frames and meet deadlines
• A willingness to develop a high level of product knowledge
• Valid Driving Licence

About Randox


Randox Laboratories is passionate about improving global health and saving lives through the development of innovative and pioneering products.  Through our commitment and the skill of our people we have grown to be a world leader in diagnostics for clinical healthcare, toxicology, food security and providing quality solutions to over 145 countries.  In order to serve our growing international markets we require high calibre applicants with scientific, engineering, software and broader business skills – including sales, marketing, logistics, finance and many more.
Central to the Randox ethos is our drive to improve healthcare worldwide and every one of our staff plays a vital role in this aim.

To apply


To apply for this position, please submit your CV and cover letter to


Please quote job reference 19NTSSQ in all communication.

Randox Laboratories Limited is an Equal Opportunities Employer



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As part of our recruitment process, Randox Group and all associated companies (hereafter referred to as Randox) will need to collect, process and store your personal information for multiple purposes including the review of your application/CV, candidate assessment, completion of the pre-employment process and gaining proof of your right to work.

In order to facilitate the recruitment process, there are circumstances whereby Randox may share your Personal Data. For instance:

  • • Your CV may be shared with Randox employees who have been selected to shortlist applicants at the initial stage of the recruitment process for the role which you applied.


  • • Your CV may be shared with additional Randox employees who have been selected to shortlist applicants for a role which you did not directly apply for. In this instance, it will have been determined by the initial shortlisting panel that you have a skillset that could be applicable to a different role.


  • • Where there is a legislative requirement to provide information to government agencies, advisers, and other third parties.


  • • Where there is a business need to provide information to other organisations who are selected by us to store or access data to assist in the recruitment process.


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If it has been determined by the shortlisting panel that they would like to progress you to the assessment stage you will be contacted by a Randox employee. If the shortlisting panel do not progress your application to the next stage of the recruitment process within Randox Laboratories, your Personal Data will be retained for a maximum of 1 year, after which time it may be destroyed. Please note, any permitted Personal Data may be removed or amended upon your request by contacting Human Resources, Randox Laboratories.