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Personal Coordinator

Office Support
Randox Laboratories - National

Job Summary

Full Time
Posted on
May 14, 2019
Expires on
June 14, 2019
Randox Laboratories - National
United Kingdom
Years of Experience
Career Level
All Levels

About Randox Laboratories - National

Randox is a world leader in in-vitro diagnostics supplying a range of innovative laboratory instruments and tests to a wide range of customers across the globe. Our mission is to create added value in healthcare by focussing on our expertise in diagnostics.

We play a pioneering role in laboratory medicine. High value is placed in research and development to continuously improve existing and develop innovative new products. This has allowed us to continuously grow and expand our international sales teams. Now is your chance to be part of strong, growing organisation.

Contact name
Human Resources
+44 (0) 28 9442 2413

Job descriptionApply Now

Due to continued expansion Randox Health is currently seeking to recruit a Personal Coordinator. The successful candidate will be based at our Randox Health Liverpool clinic in Exchange Station, Tithebarn Street. The objective of the Personal Coordinator is to ensure a high quality personalised care experience for all clients. This is a pivotal role within the clinic ensuring the patient journey is a smooth and stress free experience.

At Randox Health we are advocates of multi-disciplinary roles and up skilling our employees. As such the successful candidate should be willing to cross train in Phlebotomy and/or Sample Processing, with the aim of carrying out this role in conjunction with their duties as a Personal Coordinator.

The Role:
• Act as first point of contact for Randox Health clients and stakeholders
• Provide continuity of care by co-ordinating all client appointments and investigations
• Ensure results are available for scheduled appointments
• Ensure that all payments are received and follow up on non-payments
• Receive and log all incoming calls, maintaining detailed and accurate records
• Perform Reception duties in a professional and courteous manner
• Complete relevant financial reports (e.g. daily revenue, KPIs)

The Successful Applicant:

• Client facing with excellent communication skills
• Professional and helpful demeanour (telephone and face to face)
• High level of customer service committed to understanding and exceeding needs of Randox Health clients
• Strong numerical skills with an eye for detail
• Ability to prioritise a busy workload in a logical fashion.
• Experience of invoicing and financial processing
• Ability to work on own initiative and to foster a team working environment.
• Proficient level of IT literacy

The opening hours of the clinic are 7am-7pm Monday-Friday and 8am-12noon every Saturday. The successful candidate must be flexible to work various shift patterns within these working hours.

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Recruitment Privacy Statement

As part of our recruitment process, Randox Group and all associated companies (hereafter referred to as Randox) will need to collect, process and store your personal information for multiple purposes including the review of your application/CV, candidate assessment, completion of the pre-employment process and gaining proof of your right to work.

In order to facilitate the recruitment process, there are circumstances whereby Randox may share your Personal Data. For instance:

  • • Your CV may be shared with Randox employees who have been selected to shortlist applicants at the initial stage of the recruitment process for the role which you applied.


  • • Your CV may be shared with additional Randox employees who have been selected to shortlist applicants for a role which you did not directly apply for. In this instance, it will have been determined by the initial shortlisting panel that you have a skillset that could be applicable to a different role.


  • • Where there is a legislative requirement to provide information to government agencies, advisers, and other third parties.


  • • Where there is a business need to provide information to other organisations who are selected by us to store or access data to assist in the recruitment process.


  • • For the purpose of data analysis and monitoring.


If it has been determined by the shortlisting panel that they would like to progress you to the assessment stage you will be contacted by a Randox employee. If the shortlisting panel do not progress your application to the next stage of the recruitment process within Randox Laboratories, your Personal Data will be retained for a maximum of 1 year, after which time it may be destroyed. Please note, any permitted Personal Data may be removed or amended upon your request by contacting Human Resources, Randox Laboratories.