Randox is welcoming applications for the position of Receptionist / Action Centre Coordinator. This all-rounder position will act as a point of contact for customer queries providing an exceptional level of service. The successful applicant will be the “face” of the company and, as such, should portray a professional demeanour at all times.
The role will involve the development and coordination of the action centre, providing call handling and front-line support to our customers. The role will also involve Receptionist duties handing inbound calls and directing them to the relevant team / department.
Based from the Randox site in Kearneysville, West Virginia, this is an excellent job opportunity for a customer orientated individual with excellent communication skills.
Operation of the company telephone and email system to receive customer enquiries ensuring a rapid response rate according to agreed standards.
Use of relevant software to record and monitor the status of customer and internal queries.
Provide customer quotations for service visits
Contacting customers to carry out post-market feedback and trending of this data.
Ensuring that all product queries are brought to the attention of the relevant support teams.
Filing correspondence from customers and completed queries.
Communicate and liaise effectively with customers/suppliers/visitors etc as well as internal staff; interpret and respond clearly to requests.
Run monthly KPI reports
Relevant administrative tasks.
The Successful Applicant:
Degree level education
Excellent communication skills
Confidence in dealing with customers
Previous Reception / Admin / Telephone experience
Excellent organisational skills
Ability to work both in a team environment and independently
Ability to work to strict time-frames and meet deadlines
A willingness to develop a high level of product knowledge
Randox Laboratories are passionate about improving global health and saving lives through the development of innovative and pioneering products. Through our commitment and the skill of our people we have grown to be a world leader in diagnostics for clinical healthcare, toxicology, food security and providing quality solutions to over 145 countries. In order to serve our growing international markets we require high calibre applicants with scientific, engineering, software and broader business skills – including sales, marketing, logistics, finance and many more.
Central to the Randox ethos is our drive to improve healthcare worldwide and every one of our staff plays a vital role in this aim.
To apply for this position, please submit your CV and cover letter to email@example.com
Please quote job reference 19I/RACC in all communication.