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Receptionist / Action Centre Coordinator

Office Support
Randox Laboratories - Global

Job Summary

Full Time
Posted on
May 28, 2019
Expires on
July 25, 2019
Randox Laboratories - Global
Years of Experience
Career Level

About Randox Laboratories - Global

Randox is a world leader in in-vitro diagnostics supplying a range of innovative laboratory instruments and tests to a wide range of customers across the globe. Our mission is to create added value in healthcare by focussing on our expertise in diagnostics.

We play a pioneering role in laboratory medicine. High value is placed in research and development to continuously improve existing and develop innovative new products. This has allowed us to continuously grow and expand our international sales teams. Now is your chance to be part of strong, growing organisation.

Contact name
Human Resources
+44 (0) 28 9442 2413

Job descriptionApply Now

Randox is welcoming applications for the position of Receptionist / Action Centre Coordinator. This all-rounder position will act as a point of contact for customer queries providing an exceptional level of service. The successful applicant will be the “face” of the company and, as such, should portray a professional demeanour at all times.


The role will involve the development and coordination of the action centre, providing call handling and front-line support to our customers. The role will also involve Receptionist duties handing inbound calls and  directing them to the relevant team / department.

Based from the Randox site in Kearneysville, West Virginia, this is an excellent job opportunity for a customer orientated individual with excellent communication skills.

The Role:


 Operation of the company telephone and email system to receive customer enquiries ensuring a rapid response rate according to agreed standards.
 Use of relevant software to record and monitor the status of customer and internal queries.
 Provide customer quotations for service visits
 Contacting customers to carry out post-market feedback and trending of this data.
 Ensuring that all product queries are brought to the attention of the relevant support teams.
 Filing correspondence from customers and completed queries.
 Communicate and liaise effectively with customers/suppliers/visitors etc as well as internal staff; interpret and respond clearly to requests.
 Run monthly KPI reports
 Relevant administrative tasks.


The Successful Applicant: 


 Degree level education
 Excellent communication skills
 Confidence in dealing with customers
 Previous Reception / Admin / Telephone experience
 Excellent organisational skills
 Ability to work both in a team environment and independently
 Ability to work to strict time-frames and meet deadlines
 A willingness to develop a high level of product knowledge


About Randox


Randox Laboratories are passionate about improving global health and saving lives through the development of innovative and pioneering products.  Through our commitment and the skill of our people we have grown to be a world leader in diagnostics for clinical healthcare, toxicology, food security and providing quality solutions to over 145 countries.  In order to serve our growing international markets we require high calibre applicants with scientific, engineering, software and broader business skills – including sales, marketing, logistics, finance and many more.
Central to the Randox ethos is our drive to improve healthcare worldwide and every one of our staff plays a vital role in this aim.

To apply


To apply for this position, please submit your CV and cover letter to

 Please quote job reference 19I/RACC in all communication.

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Recruitment Privacy Statement

As part of our recruitment process, Randox Group and all associated companies (hereafter referred to as Randox) will need to collect, process and store your personal information for multiple purposes including the review of your application/CV, candidate assessment, completion of the pre-employment process and gaining proof of your right to work.

In order to facilitate the recruitment process, there are circumstances whereby Randox may share your Personal Data. For instance:

  • • Your CV may be shared with Randox employees who have been selected to shortlist applicants at the initial stage of the recruitment process for the role which you applied.


  • • Your CV may be shared with additional Randox employees who have been selected to shortlist applicants for a role which you did not directly apply for. In this instance, it will have been determined by the initial shortlisting panel that you have a skillset that could be applicable to a different role.


  • • Where there is a legislative requirement to provide information to government agencies, advisers, and other third parties.


  • • Where there is a business need to provide information to other organisations who are selected by us to store or access data to assist in the recruitment process.


  • • For the purpose of data analysis and monitoring.


If it has been determined by the shortlisting panel that they would like to progress you to the assessment stage you will be contacted by a Randox employee. If the shortlisting panel do not progress your application to the next stage of the recruitment process within Randox Laboratories, your Personal Data will be retained for a maximum of 1 year, after which time it may be destroyed. Please note, any permitted Personal Data may be removed or amended upon your request by contacting Human Resources, Randox Laboratories.